Bob's Sports Chalet in Bristol, CT Open now

Reviews about Bob's Sports Chalet

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  August 12, 2020, by Mellimel1823
  Very unhappy with the Customer service here. My experience with Bob's Chalet was unsuccessful and quite honestly, disappointing. I'm a huge North Face fan, my family and I love their coats/jackets and I was on the hunt for a lighter jacket for vacation. I was browsing the North Face website days ago when I came across the Winter sale section. I stumbled across a really cute Women's full zip hoodie in Heather Black, unfortunately, the site was out of stock in the size I needed. So, remembering this store carries North Face, I decided to stop in and see if they had the jacket. Well, to my surprise they did! The jacket on sale on the North Face website for $59.40, however, the price in the store was $99.00 and on sale for 20% off. I spoke to an associate and asked if they price match to the website, sure enough they do had to be apples to apples (same style and color). I went to the check out and the women who owned the store was at the counter re-iterated the same thing. She went to the back room to confirm with her husband. She came back out and said she was unable to find the jacket online, however, I already had it pulled up on my phone. She confirmed the jacket was indeed a match, same style and color. But here is where the disappointment kicks in, because the website was out of stock in the Large she was unable to grant me the same online price. She told me it was their store policy to only price match if the website carried the exact, style, color and size. I told her the website is out of stock and that's why I am here. I would of purchased the jacket online if they had my size, but they didn't. She refused to give me the sale price, again saying it was their store policy, which is unheard of! I've never had this experience at a store before. Everything on the jacket was the same minus the size. I can see if it wasn't the same color or style but the size?? Her only response was, "I'm sorry" and "our NF jackets are on sale for 20% off". I replied, "well, 20% off isn't a price match". Again, she apologized and was quick to put the jacket on the hanger and back on the rack. She wasn't even willing to work with me, let alone keep me as a customer. She dismissed me right away. As quickly as she turned me down, is as quickly as I left the store and will NEVER return. Bottom Line Bob's Chalet, Customer service should be your #1 policy, not that ridiculous policy! I came to your store to buy a jacket, a jacket I could NOT purchase online and trust me, if NF had my jacket I would have gotten it from them. Rather than you selling me the coat (all to save $40) you lost a potential customer who would have purchased that jacket including additional coats for her family and then some!! Was is worth it? I told this story to my family and co-workers and they too were in disbelief. They won't be shopping there either. I'll stick to Macy's, TJMaxx, Marshalls and the NF website. Way better customer service and prices.
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  February 16, 2020, by Nataly Evans
  I placed an order early on a Wednesday and quickly got an email confirmation that my order had been placed. I paid for expedited shipping so 2 days later when I still hadn’t heard that my order shipped I sent an email inquiring about it. The email was never responded to. I called the following Tuesday (after New Years) to see what the hold up was. The women who answered said the person in charge of the website was out sick and to call back the following day. I did and finally got to speak to someone. It took me 15 on the phone with him before he could even find my order. Once he did he told me that the item I ordered was missing and they may have to cancel my order. I then asked why no one had thought to contact me with that information and he responded with a long pause, then “um”. He did say he would try one more time to find the item and promised to get back to me before close of business that day. I never heard back from him. 2 days later I purchased the item from another website and emailed Bob’s to let them know I would like to cancel my order. Again, no response. I called the following day and spoke to the same guy, I think his name was Bill, I told him I would like to cancel my order and he reiterated that they could not find the boots and were probably going to cancel the order themselves. I asked him why then had no one responded to my email and again, dead silence. I work for an online business and I know what it takes to be successful. Bob’s Sports Chalet clearly does not. I would not recommended this website to anyone, quite the opposite in fact.